On-site & Remote IT Support Gippsland

On-Site & Remote IT Support

Fast, friendly help — wherever you are

Sometimes you need someone right there beside you. Other times, a quick remote session is all it takes. We offer both — so you get the right fix, without the fuss.

Secure Remote Help — Powered by TeamViewer

How We Help

Remote IT Support

When it doesn’t need a site visit, we can jump on remotely and sort it out faster.

If it turns out the issue needs hands-on work, we’ll arrange an on-site visit instead.

On-site IT Support

Perfect when the issue needs hands-on attention. We’ll come to you for things like:

Internet or Wi-Fi issues
Computer setup & troubleshooting
Networking & cabling
Servers & small business networks
nbn® / router / modem problems
General troubleshooting

Available across the local area. Travel fees may apply depending on location.

How Remote Support Works

1) Go to help.gippshost.com.au

This link downloads our GippsHost remote support module powered by TeamViewer.

2) Open the Remote Support Tool

Run the file once it finishes downloading. You’ll see a one-time ID and Password on the screen.

3) Read Out the Code to Us

Tell us the ID and Password so we can securely connect. You stay in control the whole time.

4) We Fix the Issue While You Watch

We log in remotely and troubleshoot the problem. You can see everything — and you can end the session at any time.

If it turns out the issue needs hands-on work, we’ll arrange an on-site visit instead.

Our Process

1) Get in Touch

2) We Diagnose

We’ll assess whether remote support or an on-site visit is the best option.

3) We Fix it

We get you back up and running — properly — not just patched.

4) Ongoing Support

We can keep things maintained so issues don’t creep back.

Pricing

On-Site Support

$132 per hour (GST inc.)

Call-out may apply depending on location

Business hours and after-hours support available.

Remote Support

$132 per hour (GST inc.)

30-minute minimum: $66 (GST inc.)

Billed in fair 15-minute blocks after the first 30 minutes, so you only pay for the time you actually use.

Clear, upfront, no surprises.

Why Choose GippsHost IT Support?

Real-world
experience

Fast
response times

Friendly,
local support

Plain-English explanations — no jargon

Common Things We Fix

“My internet keeps dropping out”
“My PC is running really slow”
“Outlook won’t send or receive emails”
“The printer won’t talk to the network”

“Wi-Fi doesn’t reach the back room”
“We need work-from-home set up properly”
“Something weird popped up on my screen”
“I’ve bought a new computer and need everything moved over”

Ready To Get Support?

Whether you need remote help or an on-site visit, we’ll get things sorted quickly — without the jargon or fuss. Tell us what’s going on and we’ll take it from there.