Hardware Shop Terms & Conditions

1. About these terms

These terms apply to hardware and related products sold by GippsHost (ABN 24 389 326 145). GippsHost is the seller and your point of contact, even where a product is dispatched directly by our Australian distributor.

2. Order requests and acceptance

Submitting a request through the shop does not place an order, reserve stock or charge you. Prices, stock and delivery costs shown before confirmation are indicative. We will recheck availability, compatibility where relevant, freight and any requested services, then send a confirmed quote or invoice. A binding order is formed only when you accept the confirmed total and GippsHost accepts payment.

3. Prices, GST and freight

Displayed product prices are in Australian dollars and include GST. Freight, setup, data migration, Microsoft 365 work and on-site installation are excluded unless the confirmed quote or invoice says otherwise. If a feed, pricing or description error is identified before acceptance, we may correct it and give you the option to proceed or cancel.

4. Availability, substitutions and delivery

Distributor stock can change without notice. We will not substitute a different product without your approval. Delivery dates are estimates, not guarantees, and may be affected by the distributor or carrier. Risk in goods passes to you on delivery to the nominated address. Please inspect deliveries promptly and tell us about loss, transit damage or an incorrect item as soon as practical.

5. Cancellations and change of mind

Contact us immediately if you need to change or cancel an order. Once an order has been placed with the distributor, dispatched, specially configured or otherwise committed, cancellation may not be possible. Any change-of-mind return is subject to our approval, the product being unopened and resalable, distributor acceptance, return freight and any reasonable restocking cost disclosed to you.

6. Warranties and Australian Consumer Law

Products may include a manufacturer warranty described in the confirmed quote or product documentation. Our goods and services also come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms limits those guarantees or any other non-excludable right or remedy. Contact GippsHost first if a product is faulty, unsafe, damaged, not as described or otherwise fails a consumer guarantee.

7. Compatibility and customer data

You are responsible for telling us about compatibility requirements before accepting the quote. Where GippsHost performs setup or migration, you must ensure important data is backed up and provide lawful access to the relevant systems. We will take reasonable care, but existing faults, unsupported software and third-party service limitations can affect the work.

8. Returns and support

Do not return goods to the distributor or manufacturer unless GippsHost gives you return instructions. Contact support@gippshost.com.au or call 1300 881 437 with your invoice number, product details and a description of the issue.

9. Privacy

We use your contact and delivery details to assess the request, provide a quote, take payment, arrange fulfilment and support the purchase. We may share the information required for delivery and warranty handling with distributors, carriers and manufacturers. See our Privacy Policy.

10. General

These terms are governed by the laws of Victoria, Australia. If part of these terms is unenforceable, the remaining terms continue. A confirmed quote or invoice may include product-specific terms; if there is an inconsistency, the more specific written term applies to that order, subject always to Australian Consumer Law.