Hardware Shop Terms & Conditions

1. About these terms

These terms apply to hardware and related products sold by GippsHost (ABN 24 389 326 145). GippsHost is the seller and your point of contact for the order.

2. Orders and acceptance

Checkout displays the GST-inclusive product, delivery and order totals before payment. When you complete secure card payment, you submit your offer to buy the products in your cart. A binding order is formed when GippsHost accepts the payment and sends the order confirmation. If an order cannot be accepted because of an availability or pricing error, we will contact you and promptly refund the payment.

3. Prices, GST and delivery

Displayed product and delivery prices are in Australian dollars and include GST. Card payment is processed securely by Stripe; GippsHost does not receive or store your full card number. Some destinations, products or temporary freight-service outages may require a manual delivery quote; checkout will say so before asking for payment. If a pricing or description error is identified before acceptance, we may correct it and give you the option to proceed or cancel.

4. Availability, substitutions and delivery

Stock can change without notice. We will not substitute a different product without your approval. Delivery dates are estimates, not guarantees, and may be affected by carrier or supply delays. Risk in goods passes to you on delivery to the nominated address. Please inspect deliveries promptly and tell us about loss, transit damage or an incorrect item as soon as practical.

5. Cancellations and change of mind

Contact us immediately if you need to change or cancel an order. Once an order has been accepted, dispatched, specially configured or otherwise committed, cancellation may not be possible. Any change-of-mind return is subject to our approval, the product being unopened and resalable, return acceptance, delivery costs and any reasonable restocking cost disclosed to you.

6. Warranties and Australian Consumer Law

Products may include a manufacturer warranty described on the product page, final invoice or product documentation. Our goods and services also come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms limits those guarantees or any other non-excludable right or remedy. Contact GippsHost first if a product is faulty, unsafe, damaged, not as described or otherwise fails a consumer guarantee.

7. Compatibility and customer data

You are responsible for telling us about compatibility requirements before payment. If you separately engage GippsHost for setup or migration, you must ensure important data is backed up and provide lawful access to the relevant systems. We will take reasonable care, but existing faults, unsupported software and third-party service limitations can affect that work.

8. Returns and support

Do not return goods without instructions from GippsHost. Contact support@gippshost.com.au or call 1300 881 437 with your invoice number, product details and a description of the issue.

9. Privacy

We use your contact and delivery details to process the order, calculate delivery, take payment and support the purchase. We may share the information required for delivery and warranty handling with the organisations that deliver or support your purchase. See our Privacy Policy.

10. General

These terms are governed by the laws of Victoria, Australia. If part of these terms is unenforceable, the remaining terms continue. A final invoice or order confirmation may include product-specific terms; if there is an inconsistency, the more specific written term applies to that order, subject always to Australian Consumer Law.