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Policies & Legal Information

Find Critical Information Summaries, terms, privacy information and complaint handling details.

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This page contains GippsHost’s legal documents, policies and regulatory information relating to our services.

These documents outline the terms under which GippsHost provides services including internet connectivity, hosting services and other telecommunications-related offerings.

If you require a copy of any document listed here or have questions regarding our policies, please contact our support team.

Critical Information Summaries

Our Critical Information Summaries (CIS) provide a clear overview of the key information about GippsHost services, including pricing, typical speeds, contract terms and other important details.

These documents are designed to help customers understand the services they are purchasing and comply with the Telecommunications Consumer Protections Code.

Available summaries:

A Critical Information Summary is available for each nbn® plan we currently sell, grouped by the nbn® technology at your address.

Fibre (FTTP)

FTTN / FTTC / FTTB

HFC

Fixed Wireless

Archived summaries

The documents below applied to plans sold previously. If you signed up before the current summaries were published, the summary for your plan may be listed here.

Terms & Conditions

These documents outline the terms and conditions that apply when using GippsHost services.

Privacy

A link to our privacy policy can be found here:

Complaints

If you have a complaint about your service, please contact GippsHost first so we can attempt to resolve the issue.
If you are not satisfied with the outcome, you may contact the Telecommunications Industry Ombudsman (TIO).