Australian-owned, based in
Gippsland.

Policies & Legal Information

Find Critical Information Summaries, terms, privacy information and complaint handling details.

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This page contains GippsHost’s legal documents, policies and regulatory information relating to our services.

These documents outline the terms under which GippsHost provides services including internet connectivity, hosting services and other telecommunications-related offerings.

If you require a copy of any document listed here or have questions regarding our policies, please contact our support team.

NBN plan information and consumer protections

Before you enter or change an eligible nbn® contract, GippsHost provides the exact plan’s Key Facts Sheet: NBN Services and Critical Information Summary. The Key Facts Sheet explains the maximum speed tier, substantiated typical speed and hours, example use, factors at your premises that may affect performance, power-failure limitations, alarm compatibility and applicable copper-line remedies.

After activation, we check that the service is operational. For applicable FTTN, FTTB and FTTC services, we also obtain maximum-attainable-speed evidence. If the line cannot support the selected tier, we explain the available lower-priced plan or fee-free exit options and apply the statutory charging protections. Compliance evidence is retained for at least two years.

Outage communications and carrier registers

GippsHost publishes current service notices and prominent links to the historical major-outage and significant-local-outage registers maintained by relevant network carriers. These links are required by the Telecommunications (Customer Communications for Outages) Industry Standard 2024 and do not replace live outage updates or urgent customer assistance.

Critical Information Summaries

Our Critical Information Summaries (CIS) provide a clear overview of the key information about GippsHost services, including pricing, typical speeds, contract terms and other important details.

These documents are designed to help customers understand the services they are purchasing and support GippsHost’s pre-contract information obligations under the Telecommunications Consumer Protections Code. They do not limit any additional right or remedy available under Australian law.

Available summaries:

A plan-specific CIS is available for every nbn® plan we currently sell. Check your address to see all eligible plans, their typical busy-period speeds, any enhanced fault-restoration option and the exact CIS for each plan.

Check address and view current CIS documents

Archived summaries

The documents below applied to plans sold previously. If you signed up before the current summaries were published, the summary for your plan may be listed here.

Terms & Conditions

These documents outline the terms and conditions that apply when using GippsHost services.

Privacy

A link to our privacy policy can be found here:

Complaints

If you have a complaint about your service, please contact GippsHost first so we can attempt to resolve the issue.
If you are not satisfied with the outcome, you may contact the Telecommunications Industry Ombudsman (TIO).