- Locally Owned and Operated, right here in Gippsland.
Last updated: 8th March 2026
These Terms and Conditions apply to all nbn® Internet services provided by GippsHost, operated by Aaron Patton (ABN 51 049 938 660). By ordering or using an nbn® service from GippsHost, you agree to be bound by these Terms.
1.1 These Terms and Conditions govern the supply of nbn® Internet services by GippsHost to you.
1.2 By ordering or using the service you confirm that you:
Are authorised to enter into this agreement
Will comply with these Terms
Will ensure anyone using the service through your account also complies
1.3 These Terms operate alongside:
Your order confirmation
Your plan information or Critical Information Summary (CIS)
GippsHost’s Acceptable Use Policy
Any applicable laws and regulations
If there is any inconsistency, the order confirmation and CIS take precedence over these Terms.
2.1 GippsHost provides broadband internet services delivered via the nbn® network.
2.2 GippsHost uses wholesale carrier infrastructure to deliver services. As such:
The physical network is operated by nbn® and upstream providers.
GippsHost does not control the underlying infrastructure.
2.3 The service includes:
Internet connectivity to your premises
Access to the GippsHost network and upstream internet providers
Customer support provided by GippsHost
2.4 The service does not include:
Customer equipment unless specifically purchased
Wi-Fi performance guarantees
Internal network support unless agreed separately
To sign up for this service you must:
Be at least 18 years old
Provide accurate account and contact information
Have an eligible address connected or ready to connect to the nbn® network
GippsHost may refuse service where:
The address cannot be serviced
Credit or fraud risk is identified
Installation requirements cannot be met
4.1 Some technologies require an nbn® Network Termination Device (NTD) installed at the premises.
4.2 You are responsible for:
Your router or modem
Internal wiring
Power supply to equipment
4.3 GippsHost is not responsible for issues caused by:
Faulty routers
Poor Wi-Fi coverage
Internal wiring faults
Customer network configuration
5.1 Internet speeds depend on several factors including:
nbn® technology type
Network congestion
Your equipment
Wi-Fi conditions
Server performance
5.2 Advertised speeds represent the maximum possible speed for the plan, not guaranteed speeds.
5.3 Typical evening speeds are outlined in the Critical Information Summary (CIS) for your plan.
5.4 GippsHost does not guarantee that services will operate without interruption.
Network outages, maintenance, and upstream carrier issues may occur.
6.1 Service availability is dependent on the nbn® network and upstream carriers.
6.2 Planned maintenance may occur periodically and may temporarily affect service.
6.3 GippsHost will make reasonable efforts to notify customers of planned outages where possible.
6.4 Emergency maintenance may occur without notice.
You must not use the service to:
Engage in illegal activities
Distribute malware or malicious traffic
Launch denial-of-service attacks
Send spam or bulk unsolicited communications
Access systems without authorisation
GippsHost may suspend or terminate services if misuse is detected.
Unlimited plans are intended for normal residential or business usage.
Activities that may be considered excessive or abusive include:
Running large-scale public servers
Automated traffic generation
Bandwidth reselling without approval
Network abuse impacting other users
Where usage significantly impacts the network, GippsHost may:
Request usage changes
Apply traffic management
Suspend the service
9.1 Services are billed in advance on a monthly basis.
9.2 Payment methods may include:
Credit card
Other methods approved by GippsHost
9.3 Failure to pay invoices may result in:
Service suspension
Late fees
Service termination
9.4 Customers remain responsible for all charges incurred on their account.
10.1 GippsHost may change pricing or plan features.
10.2 Customers will be provided at least 30 days notice of price increases.
10.3 If you do not accept the change you may cancel the service prior to the change taking effect.
GippsHost may suspend or terminate services if:
Payments remain overdue
Acceptable use violations occur
Fraud or security risks are identified
Network abuse is detected
Customers may cancel services at any time by providing notice through their client portal or contacting support.
If you move premises:
The service may be transferred where available
New installation charges may apply
Some technologies cannot be transferred
Service availability depends on the new address.
13.1 GippsHost will take reasonable care in delivering the service.
13.2 However, GippsHost is not liable for:
Loss of business or revenue
Loss of data
Indirect or consequential losses
Interruptions caused by upstream providers
13.3 To the extent permitted by law, GippsHost’s liability is limited to the value of the affected service period.
GippsHost collects and stores personal information required to deliver services.
Information may be shared with:
nbn®
Wholesale network providers
Payment processors
Regulatory authorities where required
All data is handled in accordance with Australian privacy laws.
Voice services provided over internet connections may not function during:
Power outages
Internet outages
Network faults
Customers should ensure alternative access to emergency services where necessary.
GippsHost may update these Terms from time to time.
Updated versions will be published on the GippsHost website and take effect upon publication unless otherwise stated.
These Terms are governed by the laws of Victoria, Australia.
GippsHost
Aaron Patton
ABN 51 049 938 660
Website: https://gippshost.com.au
Email: support@gippshost.com.au
