Terms and Conditions

Last updated: 25 July 2026

These Terms and Conditions apply to all nbn® Internet services provided by GippsHost, operated by Aaron Patton (ABN 51 049 938 660). By ordering or using an nbn® service from GippsHost, you agree to be bound by these Terms.

Your consumer rights are not excluded. Nothing in these Terms limits a right, guarantee, remedy or obligation that cannot lawfully be excluded or limited, including under the Australian Consumer Law and applicable telecommunications laws, standards and registered industry codes.

1.1 These Terms and Conditions govern the supply of nbn® Internet services by GippsHost to you.

1.2 By ordering or using the service you confirm that you:

• Are authorised to enter into this agreement
• Will comply with these Terms
• Will ensure anyone using the service through your account also complies

1.3 These Terms operate alongside:

• Your order confirmation
• Your plan information or Critical Information Summary (CIS)
• GippsHost’s Acceptable Use Policy
• Any applicable laws and regulations

If there is any inconsistency, the order confirmation and CIS take precedence over these Terms.

2.1 GippsHost provides broadband internet services delivered via the nbn® network.

2.2 GippsHost is your retail service provider and remains responsible to you for the service, support, billing and meeting its legal obligations. GippsHost does not own the underlying carrier networks. The principal carrier networks used to provide the service are operated by NBN Co Limited and Superloop (Australia) Pty Ltd. GippsHost is not affiliated with or related to either carrier.

2.3 The service includes:

• Internet connectivity to your premises
• Internet routing through the GippsHost service
• Customer support provided by GippsHost

2.4 The service does not include:

• Customer equipment unless specifically purchased
• Wi-Fi performance guarantees
• Internal network support unless agreed separately
• GippsHost Home Phone unless we separately confirm number availability or portability, provide the applicable service information, and you separately accept that service

To sign up for this service you must:

• Be at least 18 years old
• Provide accurate account and contact information
• Have an eligible address connected or ready to connect to the nbn® network

GippsHost may refuse service where:

• The address cannot be serviced
• Credit or fraud risk is identified
• Installation requirements cannot be met

4.1 Some technologies require an nbn® Network Termination Device (NTD) installed at the premises.

4.2 You are responsible for:

• Your router or modem
• Internal wiring
• Power supply to equipment

4.3 GippsHost is not responsible for issues caused by:

• Faulty routers
• Poor Wi-Fi coverage
• Internal wiring faults
• Customer network configuration

5.1 Internet speeds depend on several factors including:

• nbn® technology type
• Network congestion
• Your equipment
• Wi-Fi conditions
• Server performance

5.2 A plan's maximum plan speed is the maximum possible access speed during off-peak periods, not a guaranteed speed.

5.3 Each plan's substantiated typical busy-period speed and applicable hours are displayed beside the maximum plan speed wherever plans are offered, in its Key Facts Sheet: NBN Services and in its plan-specific Critical Information Summary (CIS). General-use plans use the 7pm–11pm evening busy period. A plan displaying 9am–5pm standard-work-hours performance is a business-use plan offered on the basis that the service will be used for business purposes.

5.4 GippsHost does not guarantee that services will operate without interruption. Network outages, maintenance and infrastructure faults may occur.

5.5 Before you agree, review the Key Facts Sheet and CIS. Australian NBN consumer rules enforced by the Australian Communications and Media Authority (ACMA) require clear information about plan speeds, power failures and alarm compatibility. The Telecommunications Consumer Protections Code C628:2019 incorporating Variation No.1/2022 is the currently registered TCP Code and remains in force until ACMA’s replacement standard commences. It also regulates customer communications, sales information, billing, disputes, payment and switching. For relevant migrations, the NBN rules require operational testing, remediation, record keeping and limits on when charging may begin. These protections are reflected in the checkout and service-management holds and do not limit any additional right or remedy you have under law.

6.1 Service availability depends on the nbn® network and supporting internet infrastructure.

6.2 Planned maintenance may occur periodically and may temporarily affect service.

6.3 GippsHost will make reasonable efforts to notify customers of planned outages where possible.

6.4 Emergency maintenance may occur without notice.

You must not use the service to:

• Engage in illegal activities
• Distribute malware or malicious traffic
• Launch denial-of-service attacks
• Send spam or bulk unsolicited communications
• Access systems without authorisation

GippsHost may suspend or terminate services if misuse is detected.

Unlimited plans are intended for normal residential or business usage.

Activities that may be considered excessive or abusive include:

• Running large-scale public servers
• Automated traffic generation
• Bandwidth reselling without approval
• Network abuse impacting other users

Where usage significantly impacts the network, GippsHost may:

• Request usage changes
• Apply traffic management
• Suspend the service

9.1 Services are generally billed in advance on a monthly basis, subject to the NBN migration billing restrictions below. We do not begin charging for a relevant migrated service before it is operational, and we apply required line-capability and remediation holds.

9.2 Payment methods may include:

• Credit card
• Other methods approved by GippsHost

9.3 We will only apply a late fee that was disclosed in your plan information or invoice and is permitted by law. Before restricting, suspending or terminating a service for non-payment, we will give any notice and assistance required by applicable telecommunications rules. Immediate action may still be necessary for fraud, security, safety or serious network-abuse risks.

9.4 You are responsible for valid charges incurred on your account. Contact us promptly if you dispute a charge or need payment assistance; making a complaint or requesting assistance does not remove any rights you have under law.

10.1 GippsHost may change pricing or plan features only in accordance with your contract and applicable law.

10.2 We will give at least 30 days' advance notice of a price increase or other materially detrimental change, or any longer period required by law.

10.3 If you do not accept a materially detrimental change, you may cancel before it takes effect without an early termination charge. A change cannot remove a non-excludable consumer right or remedy.

GippsHost may restrict, suspend or terminate a service where reasonably necessary because:

• Payments remain overdue after required notices and assistance processes
• A material acceptable-use violation has occurred
• Fraud, security or safety risks are identified
• Serious network abuse is detected

Where practicable and legally required, we will give notice, explain the reason and provide a reasonable opportunity to remedy the issue before action is taken.

Customers may request immediate disconnection or a future processing date through their client portal or by contacting support. The minimum term is one month and the early termination charge is $0. The first monthly plan charge is the minimum total recurring charge and is not reduced by an unused-day credit. After the first month, any applicable credit for unused prepaid service days is calculated after disconnection completes. Network completion time may vary.

If you move premises:

• The service may be transferred where available
• New installation charges may apply
• Some technologies cannot be transferred

Service availability depends on the new address.

13.1 GippsHost will take reasonable care in delivering the service.

13.2 To the extent permitted by law, GippsHost is not responsible for loss caused solely by circumstances outside its reasonable control, customer equipment or customer acts. This does not exclude responsibility where GippsHost caused or contributed to the loss, failed to exercise due care, or a statutory guarantee or remedy applies.

13.3 Any exclusion or limitation in these Terms applies only to the maximum extent permitted by law. It does not limit non-excludable rights or remedies, including rights under the Australian Consumer Law or telecommunications laws. Where the law permits a remedy to be limited, the limitation must be fair and reasonable in the circumstances.

GippsHost collects and stores personal information required to deliver services.

Information may be shared with:

• nbn®
• Network and service-delivery partners where necessary to provide the service
• Payment processors
• Regulatory authorities where required

All data is handled in accordance with Australian privacy laws.

Voice services provided over internet connections may not function during:

• Power outages
• Internet outages
• Network faults

Customers should ensure alternative access to emergency services where necessary.

GippsHost may update these Terms from time to time. Publication alone does not make a materially detrimental change immediately binding on an existing customer.

We will give advance notice of a change that materially disadvantages an existing customer and explain when it takes effect and any right to cancel without penalty. Changes required urgently by law or to address a serious security or safety issue may take effect sooner where the law permits.

These Terms are governed by the laws of Victoria, Australia. This does not restrict any right you have to use a court, tribunal, ombudsman or regulator available under Australian law.

GippsHost

Aaron Patton

ABN 51 049 938 660

Website: www.gippshost.com.au

Email: support@gippshost.com.au

Phone: 1300 881 437