Australian-owned, based in
Gippsland.

GippsHost Help Centre

Practical help when something is not working

Open your actual service in Nexus, run a connection check, or follow the setup screens for your router model. If you get stuck, send us what you can see and we will take it from there.

Browse help guides Get IT support

Checking current service status

Looking for known outages and planned network work.

View full status

Self-service guides

Start with the problem you are seeing

These guides start with your service in Nexus and show you what to click, what to look for and when to hand the problem to us.

nbn troubleshooting

Open the service in Nexus, run its Quick Health Check and follow the result without factory-resetting anything.

Check my connection

Modem and router setup

Match your equipment to a picture, see exactly where each cable goes, then choose the name printed on your modem or router.

Choose my router model

Service status

See known service disruptions, affected areas and upcoming planned maintenance.

Check network status

Nexus customer portal

Choose your service address, view its technology and assigned port, then run available connection checks.

Open Nexus

Remote support

Download GippsHost Quick Support when a technician asks you to start a remote session.

Get remote support

Contact GippsHost

Send a support request, call 1300 881 437, or find the right customer portal.

Contact support

Need a technician?

GippsHost still provides hands-on IT Support

The Help Centre is here for quick checks. We also provide on-site and remote IT support, computer repairs, modem and router setup, and Wi-Fi troubleshooting for Gippsland homes and businesses.

View IT Support services