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Gippsland.

GippsHost Onboarding Centre

Let’s get you connected.

From the first cable to your first connection. Follow the steps for your home, at your own pace.

Your equipment. Your instructions. Help from our Morwell team.
01 / Your connection

Which one looks like yours?

Look where the internet comes into your home. Choose the equipment you recognise, or match the connection type in your activation email.

My white wall box looks different

FTTP boxes come in several designs, including newer boxes with a single data socket. Check the technology shown in Nexus rather than relying on colour alone. Compare nbn’s FTTP picture guide (PDF, opens in a new tab).

02 / Before you begin

A quick check before plugging in.

These instructions are for getting a new service or replacement router connected.

Has GippsHost confirmed your service is active?

Check your activation email or service status in Nexus. Placing an order or receiving a router doesn’t mean the connection is ready. If an installation is still booked, wait for confirmation before changing the setup.

View my service in Nexus ↗

Have these handy

  • Your modem/router and its power supply.
  • Your installed nbn connection box and its power supply, plus a CAT5e or CAT6 Ethernet cable.
  • A VDSL2 modem/router and a short telephone cable. A router with only a WAN port needs a separate VDSL2 modem.
  • A phone or computer to connect to your Wi-Fi. Mobile data is handy while you set up.
  • Your assigned data port from the activation email or Nexus, if the box has multiple numbered sockets.

If it was working and has stopped, use troubleshooting instead. Keep any existing phone or alarm service in mind before unplugging equipment.

03 / Plugging in

Let’s connect the right cables.

Your connection: Choose your connection in step 1. Match the port labels printed on your equipment.

  1. Find the data socket on the indoor nbn box. If it has one data socket, use it. If it has sockets numbered 1–4, use the UNI-D port assigned in your activation email or Nexus.
  2. Connect an Ethernet cable to your router. It runs from that data socket to the port marked WAN or Internet on the router.
  3. Turn on both boxes. On older FTTP boxes, Power and Optical should be green and Alarm off. Use the nbn picture guide for your box’s exact lights.
See nbn’s FTTP picture guide (PDF, opens in a new tab) ↗

Leave the outside box and thin fibre cable alone.

  1. Connect the round coaxial cable. Screw it onto the wall socket and the black nbn box. Finger-tight is enough.
  2. Connect the Ethernet cable. It runs from the nbn box to your router’s WAN or Internet port.
  3. Turn on both boxes and wait up to 10 minutes. The four lights on the black box should eventually stay on.
See nbn’s HFC picture guide (PDF, opens in a new tab) ↗
  1. Connect the telephone wall socket to B. Use the thin telephone cable and the socket marked B Wall Socket on the nbn device. Remove old ADSL filters or splitters.
  2. Connect C to your router. An Ethernet cable runs from C Gateway to your router’s WAN or Internet port.
  3. Connect power to A. Switch on both devices and allow up to 10 minutes for the nbn device to connect.
See nbn’s FTTC picture guide (PDF, opens in a new tab) ↗
  1. Use the telephone wall socket. Connect a short telephone cable straight to your VDSL2 modem’s DSL port.
  2. Remove old ADSL accessories. Take out filters, splitters and double adaptors on this socket while setting up.
  3. Turn on your modem and wait. The DSL light should stop flashing and stay on. You’ll choose VDSL mode in the next step.

There is no separate indoor nbn connection box on FTTN/FTTB. Don’t connect a telephone cable to an Ethernet WAN port.

  1. Find the assigned data socket on the indoor box. Check your activation email or Nexus if there is more than one numbered data socket.
  2. Connect it to your router. Use an Ethernet cable to the port marked WAN or Internet.
  3. Turn on the indoor box and your router. Leave the cable to the outdoor antenna exactly where it is.
See nbn’s Fixed Wireless picture guide (PDF, opens in a new tab) ↗
My equipment or port labels don’t match

Pause here and ask GippsHost for help. Tell us the connection type and which labels you can see. Don’t move cables at random or press a recessed Reset button.

04 / Your router

A few settings, made simpler.

Look for the model name on the label underneath or behind your router. You don’t need to enter any passwords on this website.

Your mode is VDSL / DSL modem router. Your service uses the DSL port. If you’re using a separate VDSL modem, ask us to confirm how your router connects to it.

Your mode is Ethernet WAN / wireless router. Your internet cable comes from the nbn box. A DSL-only mode won’t use that cable.

TP-Link VX230vAlso useful for VX1800v and newer TP-Link Aginet modem/routers
  1. Connect to the Wi-Fi name on the label, or connect a computer to a yellow LAN port.
  2. Type tplinkmodem.net into the browser address bar. If that does not open, use 192.168.1.1.
  3. Create the router login password when prompted. This is for the settings page, not your Wi-Fi password.
  4. Open Quick Setup. For FTTN/FTTB choose DSL Modem Router; for FTTP, HFC, FTTC or Fixed Wireless choose Wireless Router / EWAN.
  5. Choose Dynamic IP. Leave IPTV/VLAN disabled, do not enter a username, and keep DNS and MAC address automatic/default.
  6. Name the Wi-Fi, set a strong password, save and wait for the Internet light to settle.
  7. If Quick Setup is no longer shown, use Advanced > Network > DSLWAN for FTTN/FTTB or Advanced > Network > EWAN for the other technologies.

Manufacturer reference: TP-Link VX230v manuals and downloads.

TP-Link Archer VR seriesVR1600v, VR2100, VR600, VR400 and similar VDSL modem/routers
  1. Connect by the default Wi-Fi or a LAN cable, then open tplinkmodem.net or 192.168.1.1.
  2. Sign in with the admin password on the label or the password previously created for the router.
  3. Open Quick Setup. Select VDSL for FTTN/FTTB. For an nbn® connection box, select Wireless Router / EWAN and use the router’s LAN4/WAN or dedicated WAN port shown on its label.
  4. Set Internet Connection Type to Dynamic IP. Choose no VLAN/IPTV and use the default MAC address.
  5. Set the Wi-Fi name and password, finish the wizard and wait up to five minutes.

Manufacturer reference: TP-Link web setup guide.

TP-Link Archer AX / C seriesAX55, AX73, AX80, C6, C80 and other Ethernet routers
  1. Connect the nbn® box or NCD to the blue WAN port. These models need a separate VDSL2 modem for FTTN/FTTB.
  2. Connect to the label Wi-Fi or a LAN port, then open tplinkwifi.net or 192.168.0.1.
  3. Create or enter the router admin password, then start Quick Setup.
  4. Choose Dynamic IP, then Use Default MAC Address.
  5. Leave Special ISP Settings (IPTV/VLAN) off. Set the Wi-Fi name and password, save, and let the connection test finish.

Manufacturer reference: TP-Link router setup guide.

NetComm NF18MESHCloudMesh VDSL modem/router
  1. Connect to the Wi-Fi on the rear label or a yellow Ethernet/LAN port.
  2. Open cloudmesh.home. If that does not work, open 192.168.20.1.
  3. Use username admin and the unique password printed on the rear label.
  4. Choose Yes, start the setup wizard.
  5. Select VDSL for FTTN/FTTB, or Ethernet WAN for FTTP, HFC, FTTC or Fixed Wireless.
  6. Select Dynamic IP. Leave the VLAN field blank/off, then choose Next.
  7. Set the 2.4 GHz and 5 GHz Wi-Fi names and passwords, review the summary and finish. Allow three to four minutes for the connection.

Manufacturer reference: NetComm NF18MESH support and user guide.

NetComm NF20 / NF20MESHWi-Fi 6 VDSL modem/router and CloudMesh gateway
  1. Connect to the Wi-Fi on the security card/label or a yellow LAN port, then open 192.168.20.1.
  2. Use username admin and the unique password printed underneath the gateway.
  3. Open Basic Setup.
  4. Select VDSL for FTTN/FTTB, or Ethernet WAN for FTTP, HFC, FTTC or Fixed Wireless.
  5. Choose IP over Ethernet (IPoE), select No VLAN / Untagged when asked, and choose Obtain an IP address automatically.
  6. Review the summary, choose Apply/Save and wait a few minutes.

Manufacturer reference: NetComm NF20MESH support and user guide.

TP-Link Deco meshM4, M5, X20, X50, X55, X60, XE75, BE-series and similar
  1. Install the TP-Link Deco app and sign in or create a TP-Link ID. Deco setup is app-only.
  2. Connect the main Deco by Ethernet to the nbn® box/NCD. For FTTN/FTTB, connect it to a separate VDSL2 modem instead.
  3. In the app choose Let’s Begin, select the model and follow the light prompts.
  4. For Internet Connection Type, choose Dynamic IP. Leave IPTV/VLAN disabled.
  5. Create the Wi-Fi name and password. Once the main Deco is online, use Add a Deco for the other units.
  6. If an existing router is staying in place, finish setup and use More > Advanced > Operation Mode > Access Point to avoid two routers performing NAT.

Manufacturer reference: TP-Link Deco setup and operation modes.

ASUS RT / DSL / ZenWiFiRT-AX models, DSL-AC/AX modem routers and ZenWiFi mesh
  1. For an RT or ZenWiFi model, connect the nbn® box/NCD to the blue WAN port. For FTTN/FTTB, use an ASUS DSL model or a separate VDSL2 modem.
  2. Connect to the label Wi-Fi or a LAN port, then open asusrouter.com or the ASUS Router app.
  3. Choose Create A New Network. If automatic detection does not finish, choose Manual Setting.
  4. Select Automatic IP (DHCP). Do not enable ISP VLAN tagging or authentication.
  5. Set the Wi-Fi name and password, then create a separate router login name and password.
  6. Finish and confirm that Internet Status shows connected.

Manufacturer reference: ASUS Quick Internet Setup guide.

eero and Google Nest Wifieero 6/6+/Pro and Google Wifi/Nest Wifi models

eero

  1. Install the eero app and make sure the phone has mobile data during setup.
  2. Connect the gateway eero by Ethernet to the nbn® box/NCD, or to a separate VDSL2 modem for FTTN/FTTB.
  3. Choose Set up a new network and follow the app to create the Wi-Fi name and password. DHCP is the default.
  4. If prompted for ISP settings, open Settings > ISP Settings, use DHCP and leave Uplink VLAN off.

Official eero setup guide

Google Nest Wifi / Google Wifi

  1. Connect the router unit’s WAN port to the nbn® box/NCD, or to a separate VDSL2 modem for FTTN/FTTB.
  2. Open Google Home, choose Add > Device, then scan the QR code underneath the router.
  3. Follow the prompts to create the Wi-Fi network. Google uses DHCP by default, so no WAN login is required.
  4. Add the remaining points only after the main router is online, then let the app run its mesh test.

Manufacturer reference: Google Nest Wifi setup guide.

Another make or modelNetgear, D-Link, DrayTek, Ubiquiti, MikroTik or an ISP-supplied router

Do not work from a similar-looking router. Find the exact model and hardware version on its label, then:

  1. Use the manufacturer’s manual to open its Internet, WAN or Quick Setup page.
  2. For FTTP/HFC/FTTC/Fixed Wireless, choose Ethernet WAN/router mode. For FTTN/FTTB, confirm it is VDSL2 compatible and choose VDSL mode.
  3. Apply the GippsHost internet settings below.
  4. If the screen asks for anything not listed there, stop and send us a photo of the router label and that screen. We will walk you through the exact fields.
GippsHost internet settings

For current standard nbn services, choose Dynamic IP / Automatic IP / DHCP / IPoE. No internet username or password is required. Leave VLAN/IPTV off or untagged, and obtain IP and DNS automatically using the router’s default MAC address.

If your activation email specifies PPPoE or different settings, use that advice and contact us. Some older services have individual settings.

Have a phone service too? Internet setup doesn’t configure VoIP. Ask us about your phone settings before replacing a router that runs your phone.

05 / Check your connection

Time to try it out.

  1. Give it 5–10 minutes. Let the equipment and lights settle before making more changes.
  2. Join your new Wi-Fi and open a fresh website. If using a phone, temporarily switch off mobile data for this check so you know the internet is coming through Wi-Fi. Turn mobile data back on if you need it to continue this guide.
  3. Check your speed once you’re online. For the clearest result, use a computer connected to the router with Ethernet and pause big downloads. Wi-Fi distance and the device can affect the result.
Run the GippsHost speed test (opens in a new tab) ↗
Can you open a new website through your connection?
Where should my router go?

Choose a central, open spot, off the floor and away from cupboards, metal appliances and thick walls. Keep the nbn box where it is installed. If you use mesh Wi-Fi, add the other units after the main router is online.

06 / You’re all set

Connected. And looked after.

You’ve confirmed you can get online. Here’s where to go when you need us.

Your account in Nexus

View services, invoices and support requests in your secure GippsHost account.

Open Nexus ↗

Take Nexus with you

Find the GippsHost customer app for iPhone, iPad and Android.

Get the app →

A little help, anytime

Find connection guidance, service status and ways to reach our local team.

Visit the Help Centre →

This guide records your choices in this browser tab only. It doesn’t test your line, change your router or update your GippsHost service.

Internet setup, with a local team behind you.Prefer the complete guide?
Equipment picture sources

nbn equipment pictures are from the official nbn technology guides (opens in a new tab). The telephone socket picture is from Clipsal (opens in a new tab). Equipment appearance can vary. nbn is a trade mark of nbn co ltd.