Referral Credit Terms

Last updated: 7th September 2026

These Terms apply to the GippsHost Internet Referral Program, operated by GippsHost, Aaron Patton (ABN 51 049 938 660). By sharing your referral link or accepting referral credit, you agree to be bound by these Terms.

1.1 The program is open to GippsHost account holders in good standing. A personal referral code and link are generated for your account automatically and can be found in your customer portal.

1.2 Your account must be active at the time credit is issued. Credit is not issued to closed or suspended accounts.

2.1 A referral is recorded when a new GippsHost Internet order is started through your personal referral link or with a valid referral code entered during signup, and that order is completed.

2.2 The referral link must be used, or a valid referral code entered, before the order is submitted. A referral cannot be added afterwards, and referrals cannot be recorded retrospectively for orders already placed.

2.3 Only one referral can be recorded per order.

2.4 The program applies to GippsHost Internet (nbn®) services only. Other services — including web hosting, domain names, email, phone services and IT support — do not earn referral credit.

2.5 You can choose your referral code in the customer portal. Changing your code does not invalidate codes or links you previously shared: they continue to identify your account while it remains eligible to participate.

3.1 You earn $1.00 in referral credit for each referred Internet service, each time a monthly service invoice is generated for that service.

3.2 Credit is issued when the referred service's monthly invoice is generated. You do not have to wait for that invoice to be paid. Placing an order alone does not earn credit; draft, cancelled and refunded invoices do not qualify.

3.3 The referred service must still be active at the time credit is issued, and the referred customer's account must also be open and in good standing. A disconnected, cancelled or suspended service stops earning credit, as does a closed or suspended referred account.

3.4 Each eligible Internet service earns one $1.00 credit per generated monthly service invoice. If one invoice covers two eligible referred services, each service can earn $1.00. Multiple lines for the same service on that invoice, including pro-rata and recurring charges, do not earn extra rewards. Payment of an invoice does not issue an additional reward. Processing an invoice again does not issue another reward.

3.5 There is no cap on the number of services you may refer, and no fixed end date for the program.

3.6 An additional active GippsHost Internet service on your account beyond your first can earn your account $1.00 for each generated monthly service invoice, automatically, without a referral code. However, if that service is already attributed to another referrer, the reward goes to that referrer instead. The same service and invoice do not reward both the service owner and another referrer.

3.7 Credit is normally issued automatically as part of invoice generation. A nightly check processes any eligible invoices missed by that run, provided the service and both accounts remain eligible. Invoices generated before the referral was recorded do not earn retrospective rewards.

4.1 A new customer who orders a GippsHost Internet service through a referral link, or who enters a valid referral code during signup, receives a one-off $10.00 (including GST) credit applied to their first invoice that bills the referred Internet service.

4.2 The $10.00 is applied automatically as a discount on that invoice. It is not paid in cash, has no cash value, and is not refundable or transferable.

4.3 The credit is applied once per referred customer account, on the first invoice that bills the referred Internet service. If that invoice is for less than $10.00, the credit is limited to the invoice amount and the balance is not carried forward.

4.4 This credit is separate from, and additional to, the monthly referral credit earned by the referring customer under clause 3.

4.5 The welcome discount is for a new customer referred by another account or through an eligible GippsHost campaign. It does not apply to self-referrals or to an existing customer adding a further service. An additional service may earn monthly referral credit under clause 3, subject to the attribution rule in clause 3.6.

4.6 The referred customer pays the same plan price as any other customer. The referral does not change the price, term or inclusions of the service.

4.7 The welcome discount reduces the eligible invoice, not the payment collected at checkout. Any payment collected upfront is held against your invoice and applied after the invoice discount. The welcome discount itself cannot be withdrawn as cash.

4.8 A valid GippsHost campaign link or code, including the Facebook launch campaign, also gives an eligible new customer the one-off welcome discount under this section. Use the campaign link or enter its code before submitting the order. Only one referral or campaign can be recorded per order, and the welcome discount is not duplicated or stacked. Campaign signups do not earn GippsHost or a customer referrer the monthly reward in clause 3. Campaign attribution is recorded to measure signups and discounts issued.

5.1 Referral credit is applied automatically to invoices on your GippsHost account. You do not need to claim it or enter a code.

5.2 Referral credit can be applied to any GippsHost invoice on your account, not only Internet invoices.

5.3 Where you hold both referral credit and cash credit (for example from an overpayment), referral credit is used first.

6.1 The monthly referral credit earned under clause 3 expires one month after it is issued if it has not been used by then. Expired credit is removed from your balance and cannot be reinstated.

6.2 Your current balance, and the date your next credit expires, are shown in your customer portal.

6.3 This one-month expiry applies to the monthly referral credit, not the first-invoice welcome discount in clause 4. The welcome discount is applied directly to the eligible invoice and any unused portion is not carried forward. Ordinary cash or overpayment credit is kept separate and does not expire under this program.

7.1 Referral credit has no cash value. It is not refundable, cannot be withdrawn, cannot be paid out, and cannot be transferred to another person or account.

7.2 If your account is closed, any unused referral credit is forfeited.

7.3 Referral credit is a discount applied to your account and is not a payment made to you.

8.1 Referring an additional service for your own account is permitted, provided the service is genuine and active, and its invoices are issued in the ordinary way.

8.2 GippsHost may withhold, reverse or cancel referral credit, and may withdraw access to the program, where it reasonably believes a referral is not genuine. This includes orders created to obtain credit without a real intention to use the service, services cancelled shortly after credit is issued, orders placed using false details, and any attempt to manipulate the referral system.

8.3 GippsHost may decline to record a referral where the referral link has been distributed through spam, misleading advertising, or in a way that implies the referrer represents or speaks for GippsHost.

9.1 Referral credit is applied as a discount against amounts you owe GippsHost. You are responsible for any tax consequences that may apply to you.

10.1 GippsHost may change or end the referral program, including the credit amount and the expiry period, by publishing updated Terms on the GippsHost website.

10.2 A change does not remove credit already issued to your account before the change took effect. Credit already issued remains subject to its original expiry.

11.1 These Terms operate alongside the GippsHost Internet Terms and Conditions, the GippsHost General Terms and Conditions, and the GippsHost Privacy Policy.

11.2 Nothing in these Terms excludes, restricts or modifies any consumer guarantee or right you have under the Australian Consumer Law.

These Terms are governed by the laws of Victoria, Australia.

GippsHost
Aaron Patton
ABN 51 049 938 660
Email: support@gippshost.com.au