Web Hosting Terms & Conditions

Version: hosting-2026-08-27
Last updated: 27 August 2026

These Terms apply only when a GippsHost web-hosting order, order confirmation or agreed variation expressly identifies this version. Publishing this version does not, by itself, change the terms of an existing service.

GippsHost is operated by Aaron Patton (ABN 51 049 938 660). By accepting these Terms or using a service ordered under them, you enter into an agreement with GippsHost.

Your consumer rights are not excluded. Nothing in these Terms excludes, restricts or modifies a right, guarantee, remedy or obligation that cannot lawfully be excluded, restricted or modified, including under the Australian Consumer Law.

1.1 These Terms govern the web-hosting service identified in your order.

1.2 By accepting these Terms, you confirm that you are at least 18 years old and authorised to act for the customer account and any business or other organisation named in the order.

1.3 You are responsible for users you authorise to access the service or act through your Nexus account. You must keep account and authentication details secure and tell us promptly if you suspect unauthorised access.

1.4 The following documents form the agreement:

• your checkout summary and order confirmation, including the domain, selected resources, recurring total and account discount;
• these Terms;
• any versioned service schedule or written quote expressly incorporated into the order.

1.5 If those documents are inconsistent, the checkout summary or order confirmation controls the selected resources and price, and a later written agreement controls only to the extent it expressly says that it varies these Terms.

2.1 The order creates a new, empty cPanel shared web-hosting service for the domain entered at checkout.

2.2 Unless the order expressly says otherwise, the hosting order does not:

• register, renew or transfer the domain name;
• change the domain’s DNS records;
• move an existing website, database or mailbox; or
• include website design, maintenance or application support.

2.3 Migration assistance is a separate service and is subject to eligibility, source-host access, data size, compatibility, security checks and any scope we confirm with you.

2.4 GippsHost may use wholesale hosting and data-centre providers to supply parts of the service. This does not reduce any responsibility or right that cannot lawfully be excluded.

3.1 Your order states the selected storage, RAM and vCPU. Those are limits applied to your shared-hosting account, not dedicated physical hardware.

3.2 Storage is the account’s disk entitlement. Website files, databases, logs, mailboxes and other data held within the hosting account may count towards it, as reported by cPanel or the hosting platform.

3.3 RAM and vCPU are processing entitlements. Workloads must remain within the selected limits and the technical capabilities of a shared-hosting environment.

3.4 Features such as SSL, email, backup and website-management tools are included only to the extent they are stated in your order confirmation or a versioned service schedule incorporated into it. A feature described as available remains subject to its stated technical limits and compatibility requirements.

3.5 Additional resources or a different configuration require a separately approved change. Resources do not scale automatically merely because usage increases.

4.1 At checkout, we may place a payment authorisation for the displayed GST-inclusive first-month total. An authorisation is not a completed charge.

4.2 We capture the authorised amount only after our systems confirm that the provider created the exact hosting service ordered and that it is active or provisioned. The first monthly service period starts when the service is activated.

4.3 If the service cannot be provisioned before capture, we will release or cancel the authorisation. Your bank may take additional time to remove a pending authorisation from your available balance.

4.4 If an order remains in processing, do not place another order or payment for the same domain. Check the order in Nexus or contact us so that we can reconcile it safely.

4.5 You are responsible for pointing the domain to the hosting service after activation unless we separately agree to make the DNS change.

5.1 Hosting is billed monthly in advance in Australian dollars.

5.2 Under this version, the base monthly resource price is calculated as:

$2.00 × (selected storage in GB + selected RAM in GB + selected vCPU), excluding GST.

5.3 The checkout reprices the selected configuration on the server and displays the list price, any account discount, GST and the single GST-inclusive total currently due for each monthly period. Unless that total changes in accordance with clause 13, we charge only the confirmed total.

5.4 The first-month total is due once provisioning is verified. We issue each renewal invoice before the next monthly period and may charge the account’s default card no earlier than the invoice due date.

5.5 When checkout states that the selected card will become the account default, selecting that card and submitting the order instructs us to save it as the default for this service and future recurring account invoices after the order succeeds. You can change the account’s default payment method in Nexus where that option is available or by contacting us.

5.6 You must keep a valid payment method and accurate billing details on the account. A declined or overdue payment may require manual resolution and service restoration.

5.7 Taxes or government charges will be applied as required by law. The GST-inclusive total is displayed before you accept the order.

6.1 The service continues automatically from month to month until cancelled. There is no fixed-term commitment or early termination fee.

6.2 An authorised user can request cancellation in Nexus by opening Services, selecting the hosting service and choosing Request cancellation. You can request today or a future date; Nexus normally suggests the next renewal date.

6.3 Lodging a valid cancellation request stops generation of future renewal invoices for that service. You may withdraw the request while Nexus still shows it as scheduled or awaiting closure.

6.4 Hosting closure is processed by GippsHost staff at or after the requested date and may not occur precisely at midnight. We will not charge a new monthly period after the requested effective date unless the request is withdrawn or superseded by an agreed change.

6.5 A cancellation request does not automatically cancel or correct an invoice already issued, create a refund, or resolve other amounts on the account. We will review any affected invoice and apply any correction or remedy required by the agreement or law.

6.6 If you want to use the remainder of a period already paid, select the next renewal date. If you select today, closure processing may begin promptly and access may end before the paid period would otherwise finish.

6.7 If you cannot access Nexus, contact us using the details in section 18. We may require reasonable identity and authority checks before accepting the request.

7.1 Cancellation for change of mind does not automatically create a pro-rata credit or refund for a monthly period already paid.

7.2 This rule does not apply where a refund, credit, re-supply, compensation, cancellation right or other remedy is required by law or separately agreed by GippsHost.

7.3 Tell us promptly if the service is faulty or materially different from the order. We will investigate and, where appropriate, remedy the problem within a reasonable time.

7.4 For a failure that cannot be remedied or is a major failure under the Australian Consumer Law, you may be entitled to cancel the affected service and receive a refund for the unused portion, or to other compensation available by law.

8.1 You retain responsibility for your content and should keep an independent, current copy of important website files, databases, email and configuration.

8.2 Where a backup schedule or retention period is expressly included in your order confirmation or an incorporated versioned service schedule, we will use due care and skill to provide that capability. Hosting backups are a recovery aid, not a permanent archive or a substitute for customer-held backups.

8.3 A restore depends on a suitable recovery point being available and technically usable. Contact us promptly if you need restore assistance. Any charge or scope outside an included restore service will be confirmed before work begins.

8.4 Treat the requested cancellation date as the final deadline to export all data you need. Once closure processing begins, we may permanently delete the live hosting account without further notice. We do not promise any post-closure access, retention or restoration period.

8.5 Any residual backup copy is not a customer recovery window and may be overwritten or deleted through normal backup rotation. We may retain billing, security and other records where reasonably required by law or our Privacy Policy.

9.1 You must:

• provide accurate account, billing and domain information;
• have the right to use all content, software and domain names connected to the service;
• keep applications, plugins, themes, credentials and customer-controlled code reasonably secure and up to date;
• monitor usage and act on resource, security or abuse notices;
• comply with applicable laws and third-party rights; and
• cooperate with reasonable steps needed to investigate a fault, compromise or abuse report.

9.2 GippsHost is responsible for the hosting platform and included managed features. Customer application maintenance, website development and content administration are not included unless separately agreed.

10.1 You must not use, or allow the service to be used, to:

• break the law, infringe intellectual-property or privacy rights, or facilitate fraud;
• send spam or unsolicited bulk communications;
• host or distribute malware, phishing material or deliberately harmful code;
• attack, probe, disrupt or obtain unauthorised access to systems or networks;
• conceal or facilitate abusive activity; or
• consume resources in a way that materially harms the shared platform or other customers.

10.2 If use repeatedly exceeds the selected resources or materially affects the platform, we may ask you to reduce the load, correct the application or move to a suitable service.

11.1 We may restrict or suspend the service where reasonably necessary because of overdue payment, fraud, unlawful activity, a material breach of section 10, a compromised service, an urgent security risk, or a binding legal or provider requirement.

11.2 Where practicable and lawful, we will give notice and a reasonable opportunity to remedy the issue. We may act without prior notice where urgent action is reasonably necessary to protect customers, the platform, the public or evidence of misuse.

11.3 We will limit urgent action to what is reasonably necessary and will explain the action when it is lawful and safe to do so.

11.4 Suspension does not itself cancel the service or remove valid charges for a period in which resources remain reserved. Restoration after payment or remediation may require staff action.

11.5 Either party may terminate for a material breach that is not remedied within a reasonable period after notice, except where immediate termination is permitted by law or reasonably necessary for urgent security or unlawful-use reasons.

12.1 We will provide the service with due care and skill and take reasonable steps to maintain the hosting platform.

12.2 Shared hosting can be affected by maintenance, faults, internet conditions, DNS, customer applications and events outside reasonable control. Unless a separate service-level agreement expressly applies, we do not promise uninterrupted availability or a particular response or resolution time.

12.3 We may perform planned or emergency maintenance. We will give notice of material planned disruption where reasonably practicable.

12.4 Support requests can be lodged through Nexus or by email at any time. Telephone and staffed response hours are those published on our website. Channel availability is not a guarantee of an immediate response.

13.1 A resource change takes effect only after we confirm the new configuration, recurring price and effective date. There is no automatic self-service upgrade or downgrade unless Nexus expressly offers one.

13.2 We may change a recurring price or materially change the terms for a future monthly period by giving at least 30 days’ written notice. A change will not apply retrospectively.

13.3 You may cancel online before a notified change takes effect, without a cancellation or early termination fee.

13.4 If a change is required sooner by law or to address an urgent security risk, we will give as much notice as reasonably practicable and will not limit any right or remedy available by law.

13.5 Each version of these Terms is identified by its version number and remains available at its versioned URL.

14.1 We handle personal information under the GippsHost Privacy Policy.

14.2 We may disclose information to hosting, data-centre, payment, security and support providers where reasonably necessary to deliver the service, process payments, investigate misuse or comply with law.

14.3 Each party must take reasonable steps to protect the other party’s confidential information and may use it only for the agreement, except where disclosure is authorised or required by law.

15.1 You agree that orders, invoices, notices and contract records may be provided electronically through Nexus or the email address on your account.

15.2 You must keep your contact details current. A notice sent to the current account email is treated as received when it would ordinarily be delivered, unless we receive a failure notice.

15.3 Selecting the unticked acceptance box and submitting the order records your intention to accept the identified terms and recurring charges. We retain order and acceptance evidence, including the authenticated account and user, time, terms version, URL and content hash.

16.1 Our services come with guarantees that cannot be excluded under the Australian Consumer Law where that law applies, including that services will be supplied with due care and skill, be reasonably fit for a disclosed purpose, and be supplied within a reasonable time where no time is agreed.

16.2 If you believe the service does not meet the agreement or a consumer guarantee, contact us with the affected domain, dates and a description of the issue. We will investigate and explain the proposed resolution.

16.3 Nothing in these Terms requires you to waive a right to raise the matter with Consumer Affairs Victoria, a court or another body with lawful jurisdiction.

17.1 Each party is responsible for loss to the extent it is caused by that party’s breach, negligence or unlawful conduct. A party is not responsible to the extent loss is caused by the other party or an event outside its reasonable control.

17.2 Nothing in these Terms excludes liability for fraud, wilful misconduct, personal injury, or any right or liability that cannot lawfully be excluded or limited.

17.3 If any term is invalid or unenforceable, it is read down to the minimum extent necessary and the remaining terms continue.

17.4 A delay in exercising a right is not a waiver of that right.

17.5 These Terms are governed by the laws of Victoria, Australia. This does not restrict a right to bring a claim in another forum where the law permits.

GippsHost
Aaron Patton
ABN 51 049 938 660
126B Commercial Road
Morwell VIC 3840

Website: www.gippshost.com.au
Email: support@gippshost.com.au
Phone: 1300 881 437
Customer portal: Nexus